Welcome to the Support & FAQ page of GORUBOY CAR RENTAL OPC PVT LTD! We are here to assist you with any questions or concerns regarding our car rental services. Below, you’ll find answers to commonly asked questions. If you need further assistance, feel free to contact our support team.
1. Booking & Reservations
How do I book a car?
You can book a car easily through our website https://goruboycarrental.com/ or by contacting our customer support team.
Can I modify or cancel my booking?
Yes, you can modify or cancel your booking before the scheduled pickup time. Please note that cancellation charges may apply as per our cancellation policy.
Do I need to pay in advance?
Some bookings may require advance payment, while others allow you to pay at the time of pickup. The payment terms will be mentioned during the booking process.
2. Rental Requirements
What documents are required to rent a car?
You will need:
✔️ A valid driving license
✔️ A government-issued ID (passport, Aadhaar card, PAN card, etc.)
✔️ A valid payment method (credit/debit card, UPI, net banking, or cash)
Is there an age requirement to rent a car?
Yes, the minimum age to rent a car is [mention age, e.g., 21 years]. Additional charges may apply for young drivers under [mention age limit].
Can I rent a car without a driver?
Yes, we offer self-drive rental services. However, you must meet our eligibility requirements, including valid documentation and security deposit payment.
3. Payment & Refunds
What payment methods do you accept?
We accept the following payment methods:
✔️ Credit/Debit Cards (Visa, MasterCard, RuPay, etc.)
✔️ UPI & Mobile Wallets
✔️ Net Banking
✔️ Cash (at select locations)
How does the refund process work?
If you cancel a booking within the allowed timeframe, a refund (if applicable) will be processed within [mention time, e.g., 5-7 business days] to your original payment method.
Are there any hidden charges?
No, all rental charges, security deposits, and additional fees (if any) will be clearly mentioned during the booking process.
4. Vehicle Pickup & Return
How do I pick up my rental car?
After booking confirmation, you will receive details about the pickup location. Please bring the required documents for verification at the time of pickup.
What happens if I return the car late?
Late returns may be subject to additional charges. We recommend returning the vehicle on time to avoid extra fees. If you anticipate a delay, please inform us in advance.
Can I drop off the car at a different location?
Yes, we offer one-way rentals for select routes. Additional charges may apply for drop-offs at a different location. Please confirm availability during booking.
5. Insurance & Safety
Is insurance included in my rental?
Yes, basic insurance coverage is included in all rentals. Additional coverage options are available for extra protection.
What should I do in case of an accident or breakdown?
✔️ In case of an emergency, contact our 24/7 helpline immediately.
✔️ If an accident occurs, inform local authorities and obtain a police report.
✔️ For breakdowns, we will assist you with roadside support or a replacement vehicle if needed.
6. Customer Support
How can I contact customer support?
📞 Phone: +91 93513 95339
📧 Email: info@goruboycarrental.com
📍 Address: Tata Telco, Rangpuri, New Delhi – 110037, India
What are your support hours?
Our support team is available [mention hours, e.g., 24/7 or 9 AM – 6 PM] to assist you with any issues.
Still Need Help?
If you have any other questions, feel free to contact us anytime. Our team is dedicated to making your car rental experience smooth and hassle-free!
🚗 GORUBOY CAR RENTAL – Your Trusted Travel Partner!