Privacy Policy

1. Introduction

At Goruboy Car Rentals (“we”, “us”, “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our car rental services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by the terms of this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, government ID details (such as driving license, Aadhaar, PAN), address, and payment information when you make a booking or create an account.
• Booking and Transaction Information: Rental dates, vehicle details, pricing, payment method, transaction IDs, and booking history.
• Usage Information: IP address, browser type, device information, pages visited, time spent on pages, and other usage data collected via cookies and similar technologies.
• Communication Information: Records of your communications with us (emails, WhatsApp messages, call logs related to bookings, support requests, etc.).

3. How We Use Your Information

We use the information we collect to:

• Process and manage your car rental bookings and payments.
• Verify your identity and documents for KYC and security purposes.
• Communicate with you about your bookings, inquiries, and support requests.
• Send important service updates, booking confirmations, invoices, and reminders.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations.
• Prevent fraud, misuse, and unauthorized transactions.

4. Sharing of Information

We do not sell your personal information. We may share your information with:

• Service Providers: Payment gateways, SMS/WhatsApp providers, email services, hosting providers, and analytics tools that help us operate our business.
• Legal and Regulatory Authorities: When required by law, court order, or government request, or to protect our rights and safety and the safety of others.
• Business Partners (only as needed): For example, insurance providers or roadside assistance partners, strictly to fulfill your booking and service requirements.

All third parties are required to maintain the confidentiality and security of your information.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect some features of the website.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law (for example, for tax, accounting, or legal compliance). When data is no longer needed, it will be securely deleted or anonymized.

8. Your Rights and Choices

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal obligations.
• Object to or restrict certain processing of your data.
• Withdraw consent where processing is based on your consent.

To exercise these rights, please contact us using the details provided below.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: