Cancellation & Refund Policy

1. Overview

This Cancellation & Refund Policy explains how you can cancel your booking with Goruboy Car Rentals and what refunds, if any, you may be eligible for. By making a booking, you agree to the terms described below.

2. How to Cancel a Booking

You can request a cancellation by contacting us via:

• Phone / WhatsApp: +91 9351395339
• Email: info@goruboycarrental.com
• Or through the contact form on our website.

Please provide your booking reference, name, vehicle details, and rental dates when requesting a cancellation.

3. Cancellation Time Limits and Charges

Cancellation charges depend on how far in advance you cancel before the scheduled pickup time. The following general policy applies unless otherwise specified at the time of booking:

• More than 48 hours before pickup: Full refund of prepaid amount (if any), or credit for future booking.
• 24 to 48 hours before pickup: 50% of the total booking amount may be retained as cancellation charges.
• Less than 24 hours before pickup or no-show: No refund. The full booking amount may be treated as cancelled with no refund.

For special promotions, long-term rentals, or premium vehicles, different cancellation terms may apply and will be clearly shown before you confirm your booking.

4. Refund Process

If your cancellation is eligible for a refund:

• Refunds will be processed to the original payment method used at the time of booking.
• Refund processing time may take 5–10 business days depending on your bank or payment gateway.
• Any non-refundable charges (such as platform fees, convenience fees, or specific promo conditions) will be deducted as disclosed at the time of booking.

5. Modifications to Booking

If you wish to change your rental dates, vehicle type, or other details instead of cancelling, please contact us as early as possible. Modifications are subject to availability and may result in a price difference. If the new booking amount is lower, the difference may be refunded or provided as credit, as per our discretion.

6. Cancellations by Goruboy Car Rentals

In rare cases, we may need to cancel a booking due to reasons such as vehicle unavailability, force majeure, or safety concerns. In such events:

• You will be notified as soon as possible.
• You will receive a full refund of any prepaid amount, or
• We may offer an alternative vehicle of similar or higher category at no extra cost, subject to your acceptance.

We are not liable for any consequential losses (such as missed flights, events, or business meetings) arising from such cancellations.

7. Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay is due to circumstances beyond our reasonable control, including but not limited to natural disasters, government restrictions, pandemics, strikes, or major technical failures. In such cases, refunds or rescheduling will be handled on a case-by-case basis.

8. Contact Us

For any questions or assistance regarding cancellations or refunds, please contact us: